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My bq Aquaris X5 does not start or stops
Do not worry, there are many solutions if your bq Aquaris X5 will not start.
In particular, in this article we will see solutions such as hard reset, battery reset, interference with applications or even electrical problems.
Your bq Aquaris X5 may eventually be under warranty or could be repaired by a specialist.
Unplug your bq Aquaris X5 from any electronic device
If your bq Aquaris X5 is connected to a computer, internet box or other, then we strongly recommend that you unplug it.
Indeed, it could be that software incompatibilities jeopardize the startup of your bq Aquaris X5. In this case, the solution is to simply unplug the USB cable from your phone.
Remove the battery from your bq Aquaris X5
Another possible solution is to remove the battery from your bq Aquaris X5. This can be a simple and effective solution if you wish to start up your bq Aquaris X5.
Perform a conditionally factory restart
Factory boot will restore your phone as if it came out of its purchase box, from a software perspective. If you have accumulated viruses, or unwanted software, this may be a good solution to start your bq Aquaris X5.
Refer to your manual to restore factory settings to your bq Aquaris X5, or call a professional. This will ensure that the steps have been taken on this point. Be careful however, you will lose all your personal data by doing this. Make sure you have made a backup beforehand.
The battery does not work on your bq Aquaris X5
Battery completely discharged
If the battery is completely discharged, then there may not be enough power to start your bq Aquaris X5. We recommend that you load your bq Aquaris X5 and wait patiently. Once the charge light is at least 20% then you can restart your phone.
Note that it is not recommended to charge using a USB cable connected to a computer or other electronic device.
Indeed, the load would be slowed down, and software interference, or even a virus, could spread.
Battery too old to change
Another problem on your bq Aquaris X5 may be that your battery is too old.
In this case, the only solution is to change it.
We advise you to go see a professional or test your battery on another bq Aquaris X5 before making a possible purchase of battery, which is sometimes expensive.
If all the previous solutions don't work
Make use of your guarantee
Your bq Aquaris X5 may still be under warranty.
Most of the time, it is important for this step to have kept your receipt.
Your best bet is to go see your dealer who will help you start your phone.
Go see an authorized repairer
If you do not have a warranty, then it will be up to you to call for a repairer.
We advise you to refer only to specialized repairers for your bq Aquaris X5. Be careful to ask for a quote before engaging with a professional of this type.
Find all our articles on bq Aquaris X5 to help you.