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My BlackBerry Passport does not or no longer start
Do not worry, there are many solutions if your BlackBerry Passport will not start.
In particular, in this article we will see solutions such as hard reset, battery reset, interference with applications or even electrical problems.
Your BlackBerry Passport may eventually be under warranty or could be repaired by a specialist.
Unplug your BlackBerry Passport from any electronic device
If your BlackBerry Passport is connected to a computer, internet box or other, then we strongly recommend that you unplug it.
Indeed, it could be that software incompatibilities jeopardize the startup of your BlackBerry Passport. In this case, the solution is to simply unplug the USB cable from your phone.
Remove the battery from your BlackBerry Passport
Another possible solution is to remove the battery from your BlackBerry Passport. This can be a simple and effective solution if you want to start your BlackBerry Passport.
Perform a conditionally factory restart
Factory boot will restore your phone as if it came out of its purchase box, from a software standpoint. If you have accumulated viruses, or unwanted software, this may be a good solution to start your BlackBerry Passport.
Refer to your manual to restore the factory settings of your BlackBerry Passport, or call a professional. This will ensure that the steps have been taken on this point. Be careful, however, you will lose all your personal data by doing this. Make sure you have made a backup beforehand.
Battery does not work on your BlackBerry Passport
Battery completely discharged
If the battery is completely discharged, then there may not be enough power to start your BlackBerry Passport. We recommend that you charge your BlackBerry Passport and wait patiently. Once the charge light is at least 20% then you can restart your phone.
Note that it is not recommended to charge using a USB cable connected to a computer or other electronic device.
Indeed, the load would be slowed down, and software interference, or even a virus, could spread.
Battery too old to change
Another problem on your BlackBerry Passport may be that your battery is too old.
In this case, the only solution is to change it.
We advise you to go see a professional or test your battery on another BlackBerry Passport before making a possible purchase of battery, sometimes expensive.
If all the previous solutions don't work
Make use of your guarantee
Your BlackBerry Passport may still be under warranty.
Most of the time, it is important for this step to have kept your receipt.
Your best bet is to go see your dealer who will help you start your phone.
Go see an authorized repairer
If you do not have a warranty, then it will be up to you to call for a repairer.
We advise you to refer only to specialized repairers for your BlackBerry Passport. Be careful to ask for a quote before engaging with a professional of this type.
All expert teams are at your disposal if you need more information. Find all our articles on BlackBerry Passport to help you. In case of failure, the guarantee could ultimately be of good help to you.