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How to fix a black screen on your Asus Zenfone 2 (ZE551ML)?
Today, using a smartphone on a daily basis has become a habit in the lives of its users.
But one day, some people may see a black screen appear before their eyes without their mobile having suffered any fall or damage.
The truth is, malfunctions on your Asus Zenfone 2 (ZE551ML) could sometimes happen, so do not worry.
In this article, we will explain to you first of all how to repair a screen by performing operations without losing your data, then how to do a factory restart, finally how to save your data on your Asus Zenfone 2 (ZE551ML) using third-party applications.
Repair the black screen of your Asus Zenfone 2 (ZE551ML) with a simple restart
Load your Asus Zenfone 2 (ZE551ML)
Your screen is black and therefore your device no longer turns on.
There can be different reasons for this problem.
First of all, start by charging your Asus Zenfone 2 (ZE551ML) for about 20 minutes.
Then try to turn it on again.
If it works then you don't have to worry anymore.
Remove the battery from your Asus Zenfone 2 (ZE551ML)
If the first manipulation did not give any results, follow this tutorial. First, press the “On / Off” button on your Asus Zenfone 2 (ZE551ML) and see if your smartphone restarts.
If that does not work, then remove the battery from your Asus Zenfone 2 (ZE551ML) then put it back and turn your device back on. It's finish ! This could be due to a bad battery connection.
Be careful though! In some new phones on the market, the battery can no longer be removed as in old smartphones.
Repair the black screen of your Asus Zenfone 2 (ZE551ML) with a factory restore
Your Asus Zenfone 2 (ZE551ML) still does not work after performing the previous operations.
You just have to do this solution yourself: do a factory restore of your Asus Zenfone 2 (ZE551ML). This will result in a complete deletion of data on your smartphone.
Therefore, we therefore recommend that you back up your data.
All the explanations for backing up your data can be found in the next section.
Start by pressing the following three buttons simultaneously: the volume up button, the "Home" button (located at the bottom center of your device) and the "On / Off" (or "Power") button. When doing this, you will see a menu titled "System recovery" appear. Once in this menu, go to "wipe data" using the volume buttons to navigate on this interface.
Then go to "factory reset" and confirm your choice by pressing the "On / Off" or "Home" buttons. After performing this operation, your Asus Zenfone 2 (ZE551ML) will perform a factory restore.
Let it restart and your device should work normally.
Retrieve data from your Asus Zenfone 2 (ZE551ML) using third-party applications
The moment your Asus Zenfone 2 (ZE551ML) displays a black screen and refuses to turn on, be prepared to recover data on your Asus Zenfone 2 (ZE551ML). We strongly recommend that you make a backup of your data in the event that you need to perform a factory restore or your device no longer works.
First of all, get your computer, go on the internet and type in the search bar "Google Play Store". You will land on the Android Play Store site as on your Asus Zenfone 2 (ZE551ML). Then search for "Data Recover" and you will find a wide range of applications.
When installing one of these apps, the app will explain in great detail what you need to do, so don't worry.
Be careful to take a good look at all user ratings and reviews.
In addition, there are apps that are free and others that are paid, so think carefully about your choice. If in doubt, do not hesitate to contact an expert or a friend specializing in technology to help you back up the data on your Asus Zenfone 2 (ZE551ML).
Consult an authorized service engineer for your Asus Zenfone 2 (ZE551ML)
If after all these different operations mentioned above your Asus Zenfone 2 (ZE551ML) still displays a black screen, we strongly advise you to go to an authorized repairer who will repair your device. You can also visit the store of your telephone company that will support your Asus Zenfone 2 (ZE551ML) if it is still under warranty or if you have purchased insurance.
Do not worry, this type of problem happens frequently and if a smartphone has not suffered a shock it remains repairable.
All expert teams are at your disposal if you need more information. Find all our articles on How to fix a black screen on Asus Zenfone 2 (ZE551ML) to help you. In case of failure, the guarantee could ultimately be of good help to you.