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How to fix a black screen on your Motorola Moto Z2 Play?
Today, using a smartphone on a daily basis has become a habit in the lives of its users.
But one day, some people may see a black screen appear before their eyes without their mobile having suffered any fall or damage.
The truth is, malfunctions on your Motorola Moto Z2 Play could sometimes happen, so do not worry.
In this article, we will explain to you first, how to repair a screen by performing manipulations without losing your data, then how to do a factory restart, finally how to save your data on your Motorola Moto Z2 Play using third-party applications .
Repair the black screen of your Motorola Moto Z2 Play with a simple restart
Load your Motorola Moto Z2 Play
Your screen is black and therefore your device no longer turns on.
There can be different reasons for this problem.
First of all, first charge your Motorola Moto Z2 Play for about 20 minutes.
Then try to turn it on again.
If it works then you don't have to worry anymore.
Remove the battery from your Motorola Moto Z2 Play
If the first manipulation did not give any results, follow this tutorial. First, press the “On / Off” button on your Motorola Moto Z2 Play and see if your smartphone restarts.
If that does not work, then remove the battery from your Motorola Moto Z2 Play then put it back and turn your device back on. It's finish ! This could be due to a bad battery connection.
Be careful though! In some new phones on the market, the battery can no longer be removed as in old smartphones.
Repair the black screen of your Motorola Moto Z2 Play with a factory restore
Your Motorola Moto Z2 Play still does not work after performing the previous operations.
You just have to do this solution yourself: do a factory restore of your Motorola Moto Z2 Play. This will result in a complete deletion of data on your smartphone.
Therefore, we therefore recommend that you back up your data.
All the explanations for backing up your data can be found in the next section.
Start by pressing the following three buttons simultaneously: the volume up button, the "Home" button (located at the bottom center of your device) and the "On / Off" (or "Power") button. When doing this, you will see a menu titled "System recovery" appear. Once in this menu, go to "wipe data" using the volume buttons to navigate on this interface.
Then go to "factory reset" and confirm your choice by pressing the "On / Off" or "Home" buttons. After performing this operation, your Motorola Moto Z2 Play will perform a factory restore.
Let it restart and your device should work normally.
Retrieve data from your Motorola Moto Z2 Play using third-party applications
The moment your Motorola Moto Z2 Play displays a black screen and refuses to turn on, prepare for recover data on your Motorola Moto Z2 Play. We strongly recommend that you make a backup of your data in the event that you need to perform a factory restore or your device no longer works.
First of all, get your computer, go on the internet and type in the search bar "Google Play Store". You will land on the Android Play Store site as on your Motorola Moto Z2 Play. Then search for "Data Recover" and you will find a wide range of applications.
When installing one of these apps, the app will explain in great detail what you need to do, so don't worry.
Be careful to take a good look at all user ratings and reviews.
In addition, there are some apps that are free and others that are paid, so think carefully about your choice. If in doubt, do not hesitate to contact an expert or a friend specializing in technology to help you save the data on your Motorola Moto Z2 Play.
Consult an authorized service engineer for your Motorola Moto Z2 Play
If after all these different operations mentioned above your Motorola Moto Z2 Play still displays a black screen, we strongly advise you to go to an authorized repairer who will repair your device. You can also visit the store of your telephone company that will support your Motorola Moto Z2 Play if it is still under warranty or if you have purchased insurance.
Do not worry, this type of problem happens frequently and if a smartphone has not suffered a shock it remains repairable.
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